Research and ideas for better buying experiences

6 articles

Landing pages & forms

A visitor may be unconvinced by the offer, unable to complete the form, or unsure what submitting it means. Use the landing-page diagnosis for the first problem and the form guides for the work that follows.

Connect the promise to the page

Check whether the page answers the intent behind the visit before rewriting or commissioning it.

Complete the enquiry

Make requirements, errors and the result of submitting clear.

Book the right time

Show a time that both the person booking and the service provider can act on.